Return Policy

We do not accept exchanges.  If you would like to return an item, please email to submit a support request: 

Be sure to include your order number, what item you would like to return, and the reason for the return.

Your return will be processed within 1-2 weeks of arrival to dispatch. Please feel free to contact us with your order number to know the status of your return.

All items must be returned within 14 days for domestic orders, and 30 days for international orders. Returns must be in a re-salable condition (unwashed, unworn, and odor-free).  All sales are final for underwear, socks, CDs, DVDs, vinyl and all other shrink-wrapped items unless otherwise noted.  

Returns may be sent to:

Merch Direct International
Attn: DTG Room Returns 

Premier House  
82 Sweyn Road  
Margate, Kent  
 CT9 2DD
United Kingdom

Please note that we ask that the customer cover the cost of the return.
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