Orders that are Unclaimed/Returned to Sender

All of our orders are shipped via Royal Mail.   Orders are sometimes returned to Merch Direct International due to the following reasons:
  • They are unclaimed by the buyer.  All packages are assigned tracking numbers, which are sent via  automated email to our customers. Always feel free to contact us via: help@merchdirect.co.uk if you have not received this information via email.  It is the responsibility of the customer to monitor the progress of their package in transit. If import duties are due, you may receive a notice from your local post  letting you know how and where to claim your package.  Again, when you know your package is in transit, please feel free to contact us via: help@merchdirect.co.uk for assistance. 
  • An incorrect shipping address.  All addresses must be written in English, and in the following format:
           Customer Name
           Street Address and house number
           City, State/Province, Postal Code 

If your country does not use postal codes then please enter 3 zeros into the shipping postal code field at checkout.  

If your package is returned to our warehouse, we will contact you to discuss a resend or a refund.  If you choose to be refunded after we contact you, *** PLEASE NOTE that we will not refund your shipping cost for these items, we will only process a refund for the cost of the items themselves. ***

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